![]() ![]() These conditions create a poor Consumer experience and negatively affect other Professionals. A request time-out is when a service request is sent to the Professional, who is in an online/active state but for whatever reason, let’s this service request time-out. A rejection/decline is when a service request is sent to the Professional who is in an online/active state but rejects or declines the offered job. Service Non-Acceptance Rate (Cancellation/Job Rejection or Decline/Time-out)Ī cancellation is when a Professional accepts a job request and then cancels the job. You may be reactivated on the platform after you provide proof of the steps you’ve taken to improve. If your average rating still falls below the minimum after multiple notifications, you will be deactivated. We will alert you over time if your rating is approaching this limit, and you’ll also get information about quality improvements that may help you improve. This is because there are cultural differences in the way people in different cities rate each other. ![]() What leads to deactivation? There is a minimum average rating in each city. This gives you the chance to improve over time. But we know that sometimes a job doesn’t go well-that’s why we look at an average rating over all of your jobs. ![]() Professionals on the HOMEE platform provide excellent service, so most jobs run smoothly. The easiest way to keep your average rating high is to provide good service on every job. How is my rating as a Professional calculated? Your rating is based on an average of the number of post-service stars Consumers gave you (from 1 to 5 stars). Professionals can see their current rating in the History tab of the HOMEE Pro app. Accountability helps create a respectful, safe environment for Consumers and Professionals. This two-way system holds everyone accountable for their own behavior. There are several ways we measure quality, with the most important being Star Ratings and Job Cancellation or Rejection Rate:Īfter every service, Professionals and Consumers rate each other on a five-star scale to give feedback on how the service went. Poor service has the opposite effect over time. The higher the quality of the service, the more Consumers want to use the services, which in turn means more opportunities for Professionals to earn money. There will always be unforeseen events that may ultimately lead to deactivation – and we’ll update this policy regularly – but the following are sufficient cause for deactivation: quality fraud safety and discrimination.Ĭonsumers who use HOMEE expect their Professionals to perform quality work, safely, as well as be courteous and professional. So it’s important to have a clear, published policy that explains: the circumstances in which Professionals are denied access to HOMEE how (if at all) they can use the app again and if Professionals can appeal these decisions. When a Professional is deactivated, even if only temporarily, it limits their ability to earn income. Consumers or Professionals who do not follow the Guiding Principles may be barred from using HOMEE, either temporarily or permanently, depending on the seriousness of the breach. That’s why HOMEE has Guiding Principles that set out the behavior expected from both sides. This is only possible when Consumers trust the Professionals, and vice versa. It’s about getting the work done at the tap of a button. We do that today by connecting home owners, tenants or property managers (aka “Consumers”) who need plumbing, electrical, HVAC or handyman services with those trades persons (aka “Professionals”) wanting to provide the service. Our goal at HOMEE is reliable, on-demand home servicing everywhere, for everyone. If you do encounter an accessibility issue, please be sure to specify the web page or app screen in your email, and we will make all reasonable efforts to make that page accessible for you. If at any time you have specific questions or concerns about the accessibility of any particular web page or app screen owned by HOMEE, please contact us at or call us toll-free at 1-85. Please be aware that our efforts are ongoing. Our digital offerings will be tested on a periodic basis with assistive technology such as screen readers and screen magnifiers, and with users with disabilities who use these technologies. HOMEE is in the process of implementing the relevant portions of the World Wide Web Consortium's Web Content Accessibility Guidelines 2.1 Level AA (WCAG 2.1 AA) as its web accessibility standard. Therefore, HOMEE is committed to facilitating the accessibility and usability of our website (“”), mobile applications and other digital offerings. At HOMEE, we are proud of the technology we create however, our technology is only most effective if it can be accessed and used by all, including those with disabilities. ![]()
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